Most helpful review

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Verified Reviewer
New Reviewer

Debt Collection

I visited the Rowlett, Texas office of Medpost on September 14, 2021 for a respiratory infection. I presented my healthcare insurance card with United Healthcare, member ID 92509**-**, Group HCFAU5 and was told you would bill insurance. Yesterday, I received a letter from a debt collector, RMP of Cincinnati, demanding a payment of $124.14, followed closely by a phone demand this morning. The EOB from United Healthcare shows total billed for this visit $436.14 and they allowed $100.00 with a notation the claim was denied. My question to you, if almost a year after the visit, you felt you were owed money, why didn't someone contact me? I would have paid the $124.14 to avoid dealing with the stigma of a debt collector and having my credit score impacted. Or, if this an accounting cleanup FastMed used to collect questionable insurance writeoffs? Would appreciate hearing from you by return email.
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ID
#3837784 Review #3837784 is a subjective opinion of poster.
Location
Rowlett, Texas
Loss
$125
Preferred solution
Let the company propose a solution

Payment

Was told they couldn't verify my insurance and I had to pay $120 to see the Dr. They did verify my insurance and filed a claim against my insurance company which also paid them now Im trying to get reimbursed
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ID
#3713873 Review #3713873 is a subjective opinion of poster.
Location
Schertz, Texas

Visit feedback

We had a terrible experience with provider Janeth Carolina Moldes. She has no bedside manners, specially with kids. She is rude, mocking and belittling. Also a lier, told me in a very upset tone that my son had a fever of 102.8 when the discharge paperwork said 99. Swabbed for strep and flu very roughly even after being told that we were certain that it wasn't either one of those, and lo and behold I was right. Office staff is also not interested in making things better, have been waiting for manager to call me for 2 days.
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ID
#3485626 Review #3485626 is a subjective opinion of poster.
Location
Mission, Texas
New Reviewer

Problem with one of your locations

I went in for a DOT drug screen . When the tech took my sample she did not close the bag after she placed the bottles inside . Im front of me . Im wondering if she messed with my sample . My career depends on me passing my test . I had a disagreement with the receptionist upon entering and I believe she messed with my sample . Im sure its not MedPost procedure to leave the collection bag open once the client has given a sample

User's recommendation: I wanna be retested with a witness to insure my test is accurate.

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ID
#3399731 Review #3399731 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Medpost in la habra

Medpost in la habra
I November 28 I went to ur location and got mislead into receiving my pcr for travel I got the runaround when speaking with staff this was uncalled for Im asking for my full refund of $140.00 if u feel ur not into refunding my hard earned money put it in writing.my email is Omarawad1958@***.com
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ID
#3369858 Review #3369858 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
New Reviewer

Horrible Service and the slowest I have ever experienced

DontMade an online appointment to have my 11 year old son seen and they didnt take us back until an hour later and there was only 1 person with an appointment ahead of us. The service was horrible and the medical assistant who came in to take my sons info was rude and had terrible customer service. I do not and will never come back to the Cerritos location ever again.

User's recommendation: Don’t go to the Cerritos location.

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ID
#3322478 Review #3322478 is a subjective opinion of poster.
Location
San Diego, California
Loss
$10
Preferred solution
Full refund

To get my refund and change medpost policy of making false promises

I needed to travel in November BUT DUE NOT HAVING RAPID TEST ON TIME I HAD TO RESCHEDULE MY FLIGHT FLOW HEALTH DONE MY RAPID TEST AND ALL IS WELL ..I need to get my refund please a lot of money I payed

User's recommendation: Go elsewhere.

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ID
#3305087 Review #3305087 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
New Reviewer

Refund

MedPost - Refund
Please refund my cash money I payed $140.00 during my visit on 11/26/21 I missed my flight and had to payed $$ to make reservations Im only asking for my refund thank u kindly
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ID
#3282061 Review #3282061 is a subjective opinion of poster.
Location
La Habra, California
Loss
$140
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor duty of care at Los Alamitos location

I drove my husband to this location since he has had chronic pain for 7 days. Within our first 30 minutes, this is what we experienced. Read until the end of review! 1) Hours posted are 8am, but door was still locked --opened late. When the door was finally unlocked, we were standing on the other side of the glass door, and the receptionist, Michelle, did not acknowledge us -- she just walked away. 2) My husband was the only patient present -- it took 20 minutes for him to get called from the lobby. 3) Receptionist is sadly not the friendliest person, any questions from filling out on the iPad seemed bothersome to her. 4) Michelle said they don't have an X-ray tech today. We'd have to drive to another city to get an X-ray. In my opinion, that's a huge "no no" for an urgent care and a huge inconvenience to the patient. 5) I came to assist my husband but was told only he could go back to see the doctor. Unfortunately, nothing is posted in the lobby or put in writing for the patients or their family members to alert them of this = unprofessional. As a side comment, we have 3 medical groups in our family-- the two other urgent cares (not MedPost) have let me in the room for other family members. 6) Dr. Sameh Sawires told my husband he would prescribe a non-steroid anti-inflammatory and call directly to the pharmacy. However, the doctor never told him the name of it, which I later find out ended up being 500mg of Naproxen. I called the office from home and told them he has already been taking this high dose at home, interchanging with 500mg of Ibuprofen for 7 days -- it's not working. Michelle was reluctant to relay this information to the doctor. Finally, she asks and came back on the line to tell me the doctor said he does not prescribe muscle relaxers (we didn't ask for them) and "that's all he can do." So, urgent care was needed, but not received! The end result for this patient is Dr. Sawires did not care to help him alleviate his pain by his dismissive statement "that's all I can do." This is equivalent to: Here's more of the same medication that you are already taking at home = I don't care to help you. A doctor has a duty of care, and this doctor is not holding to the standard for which he is licensed. We are questioning his level of skill, knowledge, and responsibility to a patient. I reached out to Office manager, Nancy Berumen, who emailed me that she would look into the matter and get back to me. Never heard back from her. Today is Sunday 10/31 and we received a text from Medpost asking if we would like a call for any reason. We texted back "Yes" assuming it was related to our matter, in which Berumen noted on 10/29/21 that she "will immediately take a look into the chart." To our disappointment, we never heard back from her regarding the status of the matter. So here it is, over 48 hours, of which my husband, the patient, has not been alleviated of his pain. Is this the standard protocol for Medpost? After receiving this text, we also called Medpost and Patricia from the Los Alamitos office answered. I asked her to leave a message for you, but she was very RELUCTANT, asking me to call back on Monday. I told her I wanted to simply leave a message for the office manager. After a minute of questioning her thought process on why she wouldn't leave a message on a pending issue, she finally took my contact information. This issue is not resolved. In the meantime, I filed a grievance with my insurance company and filing a complaint with the medical board.

User's recommendation: Poor patient service from doctor, to staff to office manager.

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ID
#3025278 Review #3025278 is a subjective opinion of poster.
Location
Los Alamitos, California
Preferred solution
Proper care

CONDESCENDING Physician Assistant

Walked in with my son who just turned 18 and went to walk in with him. The assistant said I had to wait outside and I said, I'm his mom and need to go with him. She then turned around and got the PA, like she was afraid. The PA safarini nyaggah didn't have the decency to walk towards me but talked ACROSS the hall loudly and said, due to covid we only see the patient "Good Day" and she walked away. Because my son needed to see a medical professional for heartburn, I said nothing. While he was in the office, she asked him questions about his medical hx and he said I don't know (mom knows the answers). So she said, here take this GI cocktail and that was it. Did NOT explain what was in it and he noticed his throat going numb. IRRESPONSIBLE, RUDE, CONDESCENDING, POOR BAD SIDE MANNER - Imagine if he had a reaction. He was 17 a week ago!! NOTE: The wonderful receptionist was the ONLY saving grace. EVERYONE ELSE RUDE

User's recommendation: NEVER EVER GO SEE MEDPOST LA HABRA SAFARINI NYAGGAH PA - NEVER.

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ID
#2977615 Review #2977615 is a subjective opinion of poster.
Location
La Habra, California
Preferred solution
Let the company propose a solution
New Reviewer

Intended for parents with little once and practice of choice

intended to be delivered as a concern recent paying full patient. More so for my 7 year old daughter and issues she had to witness. On 2/12/18 I decided to seek medical help for my child after being informed on her 3 visits to the nurse due to headaches and major versa pain. I did state my concern of their lack of contacting the parents promptly but made it clear that would be the first point of action. So I decided to follow my motherly instinct and took my baby along with her brother of-course to medpost urgent pediatric care specifically because it guaranteed that specialist to me on no bored for the child’s needs. The first impression we got was the inappropriate lady at the front desk that seemed bothered they we just walked with out an appointment to her requesting for me to email her my insurance information that I was easily exposed via website. Then stated that she was unable to find her insurance and asked me to write down everything that was on the page sent to her so she could find it. First of all, her priority is to feel a sick patient welcomes and comforting that things will be assisted in a timely manner because that’s the first impression and one that will always be remembered because it’s the first impression and encompasses the dedication that faculty has to help the young or old to wellness. You have an area where children can play and do fun mazes to keep kids entertained. The receptionist then asked my son directly to stop making noise? I asked her why would a kid be asked to stop doing what ever child would do? And request for her comments to come thru me rather than intimidating a 4 year boy. At around 7:26 we were finally called upon by that point my mother helped by entertain my son while I put my full attention on what was up to come. The MA that took vitals was a very annoyed person all the request where soft and annoyed to the point of implementing that fear on that already frighten child. She escorted us to the room and request to know the reason for the visit. As I explained my concerns about my child exposing migraine at her age, the MA turned and explained that was a natural thing for toddlers to have literally making it clear that she’d actually diagnosed my child systems without authority. After the Same MA returned with a very thin swab to test her mucus never once explained what the purpose was for to literally causing pain and tear to my daughter bleeding after her rudely and impatiently forcing her actions. At this point this mother had had enough and told her I would help her with the second swab to our surprise it was a lot more careful and absolute no bleeding, then the MA taking offense and throwing a tissue at my daughters lap and asking her to clean herself and slamming the door. At this point what would a mother do, walk out and teach this child a lesson and be kicked out taking the process as mature and calm to help my daughter not emotionally be hurt by what she’s already encountered according to your pediatric philosophy does it state this is approbate way to approach a young child, leading to a parent who gives a damn about her child to read that and think it’s just a bunch of lies to lure revenue to the concept. Lol wow. While we sat for another hour my daughter climbed on my lap and curled up the MD entered the room to frighten the heck out of us in the manner she prevented herself. This MD had got to be the epitome of what a doctor should never never do. Her result statement was very dramatic stating khloe was severely severely sick and at this point her temp will rise above 105 if proper after care is not done. I felt like gosh I literally saved the miserable unexpected symptoms of the flu. The she suggested to doing a strep test. At that point I expected this MA child to come ruff up my baby again, but it was a different Ma who took that test maybe because the original Ma was insulted my my motherly natural actions. This new MA a young Hispanic lady was like a breath of fresh air to talking to my daughter telling her she would not feel any discomfort and assured her to be there holding her hand for comfort. Now that’s what a medical employee should do ever hour and min of the day suppressing anger and personal battles to be exposed to these young children already struggling scared at this point. 10 min passed the results were not presented by a medical md but the nice md only because the doctor was busy finishing her day experience and laughing things away. Then her come the doctor shaking her head and reinstating the result and the after Care program that should be followed ever step to prevent further visits to the ER that evening. On out way back to the pharmacy my child leans in and asking me with fear and tears in her already exhausted face if she was going to die! Really that’s the impression you carefully picked staff gave this you “severely” sick child. Again my anxiety and anger built up but I didn’t expose it in-front of my emotionally scared child. How *** dare they put on that show just because this MD hold a big paper with fancy letters and her name allowing her to practice on humans. Not animals but humans. That was the point I decided to place an professional complaint of the Texas medical bored exposing our experience to hope have some kind of action taken since corporates lack evaluation or random inspections to assure these people are doing their jobs as expected. Upon arrival to the pharmacy I was told that the flu medication was written out for a generic brand and Amrigroup would not accept generic only brand name, that says a lot about the policy we hold and them taking care of lack of common since *** ups every time. That what made the situation worse to think we spend all this money of people that are their with no compassion or empathy to be a comfort and helpful knowledge base staff. Nope I just got that typical office bitterness of complaint females that complain about every god damn thing and probably have the same time of the month when *** gets very messed up and angry... *** *** that I would rather pursue a legal malpractice sue that I already called my attorney on and are pursing the outmost and most hard attorney could expose on any corporation to seeking closer to that faculty if not all. And this is coming from a loving mother that would move mountains for her children as probably every other lady in that facility would do as well. Back to the pharmacy the tech waited for that script after calling the facility to request a new submission to honor the medication that day and speaking to the doctor that handled our concerned thoughts to even explain to the pharmacy person that is only calling for a revision the severity of this child’s health and told him she’d send one right away. To 10 min later calling back to following up after receiving nothing and hearing those words that the faculty was not closed and getting the same message 3 min apart. That’s where is dramatic untrustworthy delightful medical doctor that working under you brad instantly royal *** up everything at once. After finish getting off the phone with children’s hospital seeking help and even that MD expressing his concern on the medical doctors action and having multiple witness to the entire thing and literally gave me an email to place a formal complaint against her license himself and stating the fact that I would have to bring the patient Into the facility to redo the entire *** process over with my child already delirious at this point I could do that to her. She need the rest her body want for a successful recovery. The Ma promptly jumped the the phone after being closed to inform us that doctor left obviously with half *** work she claims to have done and they would submit in the morning. That was about the stupidest way of admitting your facility dropped the ball now this child will experience the most miserable time in her life and sleepless night for her mother that being me and me having to attend medical courses in the morning then working all day? Are you *** joking? I left that pharmacy in flames and determined to expose this nightmare to every news channel ever board that deals with malpractice I could search for. I wanted you as corporate and owner of these little urgent cares what ive encounter and what emotionally trauma not only the child exposing but also this mother that could literally land a mouth full in front of patients to expose their lack of care they say they do and a complete lie and *** I’ve never had this happen in my 35 years on earth and it’s very bitter and unappreciated experience anyone should encounter. But thanks for my resource I can put an end legally for the justice of my sick child that’s struggling at this moment to take that rest she needs.
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ID
#1188658 Review #1188658 is a subjective opinion of poster.
Location
Sachse, Texas
Service
Medpost Medical Care
Reason of review
Bad quality

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