I drove my husband to this location since he has had chronic pain for 7 days. Within our first 30 minutes, this is what we experienced. Read until the end of review! 1) Hours posted are 8am, but door was still locked --opened late. When the door was finally unlocked, we were standing on the other side of the glass door, and the receptionist, Michelle, did not acknowledge us -- she just walked away. 2) My husband was the only patient present -- it took 20 minutes for him to get called from the lobby. 3) Receptionist is sadly not the friendliest person, any questions from filling out on the iPad seemed bothersome to her. 4) Michelle said they don't have an X-ray tech today. We'd have to drive to another city to get an X-ray. In my opinion, that's a huge "no no" for an urgent care and a huge inconvenience to the patient. 5) I came to assist my husband but was told only he could go back to see the doctor. Unfortunately, nothing is posted in the lobby or put in writing for the patients or their family members to alert them of this = unprofessional. As a side comment, we have 3 medical groups in our family-- the two other urgent cares (not MedPost) have let me in the room for other family members. 6) Dr. Sameh Sawires told my husband he would prescribe a non-steroid anti-inflammatory and call directly to the pharmacy. However, the doctor never told him the name of it, which I later find out ended up being 500mg of Naproxen. I called the office from home and told them he has already been taking this high dose at home, interchanging with 500mg of Ibuprofen for 7 days -- it's not working. Michelle was reluctant to relay this information to the doctor. Finally, she asks and came back on the line to tell me the doctor said he does not prescribe muscle relaxers (we didn't ask for them) and "that's all he can do." So, urgent care was needed, but not received! The end result for this patient is Dr. Sawires did not care to help him alleviate his pain by his dismissive statement "that's all I can do." This is equivalent to: Here's more of the same medication that you are already taking at home = I don't care to help you. A doctor has a duty of care, and this doctor is not holding to the standard for which he is licensed. We are questioning his level of skill, knowledge, and responsibility to a patient. I reached out to Office manager, Nancy Berumen, who emailed me that she would look into the matter and get back to me. Never heard back from her. Today is Sunday 10/31 and we received a text from Medpost asking if we would like a call for any reason. We texted back "Yes" assuming it was related to our matter, in which Berumen noted on 10/29/21 that she "will immediately take a look into the chart." To our disappointment, we never heard back from her regarding the status of the matter. So here it is, over 48 hours, of which my husband, the patient, has not been alleviated of his pain. Is this the standard protocol for Medpost? After receiving this text, we also called Medpost and Patricia from the Los Alamitos office answered. I asked her to leave a message for you, but she was very RELUCTANT, asking me to call back on Monday. I told her I wanted to simply leave a message for the office manager. After a minute of questioning her thought process on why she wouldn't leave a message on a pending issue, she finally took my contact information. This issue is not resolved. In the meantime, I filed a grievance with my insurance company and filing a complaint with the medical board.
User's recommendation: Poor patient service from doctor, to staff to office manager.